How do I reopen my card if it gets locked?

If you have a locked card, you need to visit the nearest ATM and activate it with your PIN code. You can do that by following these steps:

  1. Tap on "Cards"
  2. There, you press "View PIN"
  3. Insert your card into the ATM and enter your PIN number.
  4. Choose to withdraw money (amount of your choice).
  5. You receive your card back, and it has been deactivated.

Please note that you can find your PIN code in the Indó app by following these steps:

  1. Open the Indó app.
  2. Click on "Cards"
  3. Then, click on "View PIN"

The PIN code mentioned here is not the same as the passcode you use to log in to the Indó app.

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