indó's Emergency Account Lock

Are you concerned that someone unauthorized has accessed your indó account, or have you lost your card or phone? You can fully lock access to your account by clicking here.

From there, verify your identity using the Auðkenni app, electronic ID, or the passcode you chose when opening your indó account. Note that this code is not the same as your card PIN.

We will contact you by 10 a.m. the next business day to take the next steps that ensure your account's security.

If only your physical card is lost but your phone is intact:
1. Go to the indó app.
2. Open the card screen and select "Freeze" to disable both the physical and digital versions immediately.

After freezing, use the Support chat to request a new card. The support chat is available 9 a.m.–4 p.m. on business days.

Steps to find the in-app chat:
1. On the home screen, tap "Stuff" at the bottom left.
2. Select "Support chat".

You’ll receive a digital card instantly for online and mobile payments, while a replacement physical card will arrive by mail within a few days.