indó's Emergency Account Lock

Are you concerned that an unauthorized individual may have accessed your indó account, or have you lost your card and/or phone? You can completely lock access to your account by clicking here. You’ll need to enter the passcode you chose when creating your indó account. Please note that this is not the same as your card PIN.

We will contact you afterward (no later than 10 AM the next morning) to take the next steps to secure your access, accounts, and card.

If you’ve only lost your physical card but still have your phone, you can simply go to the indó app:

• Open the card screen and select "Freeze."
• This will immediately deactivate your debit card, including both the physical card and the digital version on your phone.

Next, send us a message through the in-app chat to request a new card. We will order it for you during customer service hours, Monday to Friday, between 9 AM and 4 PM. You'll receive a new digital card that you can use right away, and we’ll send a new physical card by mail.

You can find the in-app chat by following these steps:

1. On the home screen, tap “Stuff” at the bottom left.
2. Select “Support chat.”