To ensure the security of our customers' accounts, the app automatically locks itself immediately after use. Simply close and reopen it using your PIN or biometric authentication (like fingerprint or Face ID).
If you've completely logged out or set up the app on a new device, reauthentication is required via:
Electronic ID on the SIM card depends on the phone number working as usual, typically in countries with roaming agreements with Iceland. You will receive a series of SMS messages that you confirm with your PIN to authenticate in the app.
However, if you are in a country without a roaming agreement with Iceland, or there is poor signal reception, the Electronic ID may not work for authentication.
The Auðkenni ID app is generally more reliable for electronic authentication anywhere in the world, as it only requires an internet connection.
You can find the Auðkenni app in the Google Play Store (if you have an Android phone) by clicking here and the App Store (if you have an iPhone) by clicking here.
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